wondy

Return Policy

At Wondy, we want you to be completely satisfied with your purchase. If you are not happy with your headphones for any reason, our return policy ensures a smooth and hassle-free process.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be returned within 30 days of the delivery date.
  • The product must be in its original condition, including packaging, accessories, and manuals.
  • Proof of purchase (receipt or order confirmation) is required.
  • Items marked as final sale, gift cards, or customized products are non-returnable.

How to Initiate a Return

  1. Contact our customer support at wondy@contact.com with your order details.
  2. Our team will provide you with a return authorization number (RMA) and instructions.
  3. Pack the item securely and ship it to the provided return address.
  4. Once we receive and inspect the item, we will process your refund or exchange.

Refund Process

  • Refunds will be issued to the original payment method within 5-10 business days after approval.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.
  • If the return is due to a defective or damaged product, we will cover the return shipping costs.

Exchanges

  • If you wish to exchange an item, please contact us to check product availability.
  • Exchanges are processed only after we receive the returned product.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or issue a full refund.

Contact Us

For any questions regarding returns or refunds, feel free to reach out to our customer support team at Wondy@contact.com.

Thank you for shopping with Wondy – we appreciate your trust in us!